Terms and Conditions with customer information

  1. Scope
  2. Offers and service descriptions
  3. Ordering process and contract conclusion
  4. Prices and shipping costs
  5. Delivery, product availability
  6. Payment arrangements
  7. Retention of title
  8. Warranty and guarantee
  9. Liability
  10. Storage of the contract text
  11. Place of jurisdiction, applicable law, contract language
  12. Scope
part B

Seminars and training
B.1. Scope, definitions
B.2. Services of the organizer
B.3. conclusion
B.4. Prices and terms of payment
B.5. Eligibility, contract transfer
B.6. Below the minimum number of participants
B.7. Change or cancellation of the event
B.8. Contractual right of withdrawal (cancellations)
B.9. teaching material
B.10. liability
B.11. Applicable law, jurisdiction
B.12. Alternative Dispute Resolution

B.12. Alternative Streitbeilegung

1.1. For the business relationship between Anna Reckmann, Linkstraße 37, 65933 Frankfurt (hereinafter referred to as “Seller”) and the Customer (hereinafter referred to as “Customer”), the following General Terms and Conditions apply in their version valid at the time of the order.

1.2. You can reach our customer service for questions and complaints on weekdays from 9:00 to 18:00 clock under the telephone number 0151-56304116 and by e-mail at [email protected]

1.3. Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither their commercial nor their independent professional activity (§ 13 BGB).

1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.


  1. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.

2.2. All offers are valid “as long as stocks last”, unless otherwise noted in the products. Incidentally, errors remain reserved.


3. Ordering process and contract conclusion

3.1. The customer can select products from the assortment of the seller without obligation and collect them via the button [add to cart] in a so-called shopping cart. Within the shopping cart, the product selection may be changed, e.g. to be deleted. Afterwards, the customer can proceed within the shopping cart via the button [Proceed to checkout] to complete the order process.

3.2. With the button [place binding order] the customer submits a binding application for the purchase of the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time, or go back to the shopping cart using the browser function “back” or cancel the order process altogether. Necessary information is marked with an asterisk (*).

3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out via the “Print” function (order confirmation). The automatic acknowledgment of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller ships the ordered product to the customer within 3 days, or hand over the shipment confirmed the customer within 3 days with a second e-mail, express order confirmation or sending the invoice.

3.4. If the seller allows a prepayment, the contract comes about with the provision of bank details and payment request. If, despite the due date, the payment has not been received by the seller after renewed request until 10 calendar days after sending the order confirmation, the seller will withdraw from the contract with the consequence that the order is invalid and the seller has no obligation to deliver. The order is then done for the buyer and seller without further consequences. A reservation of the article in advance payments is therefore for a maximum of 10 calendar days.


4. Prices and shipping costs

4.1. All prices quoted on the seller’s website include the applicable VAT.

4.2. In addition to the prices quoted, the seller charges for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.


5. Delivery, product availability

5.1. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.

5.2. If the delivery of the goods fails due to the fault of the buyer despite three times delivery attempt, the seller can withdraw from the contract. Potential payments made will be reimbursed to the customer immediately.

5.3. If the ordered product is not available because the seller of this product is not supplied by his supplier through no fault of his own, the seller may rescind the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any consideration already provided.

5.4. Customers are informed about delivery times and delivery restrictions (for example, limitations on deliveries to certain countries) on a separate information page or within the relevant product description.


6. Payment arrangements

6.1. The customer can choose from the available payment methods within and before the order process. Customers are informed about the available means of payment on a separate information page.

6.2. If payment by invoice is possible, the payment must be made within 10 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are charged with payment processing, e.g. Paypal apply their terms and conditions.

6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by default of the appointment. In this case, the customer has to pay the statutory default interest.

6.5. The obligation of the customer to pay default interest does not exclude the assertion of further damages by the seller.

6.6. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.


7. Retention of titleUntil full payment, the delivered goods remain the property of the seller.


8. Warranty and guarantee

8.1. The warranty is determined by legal regulations.

8.2. A warranty exists for the goods delivered by the seller only if this was expressly delivered. Customers are informed about the warranty conditions prior to initiating the order process.


9. Liability

9.1. For a liability of the seller for damages, the following exclusions and limitations apply without prejudice to the other statutory eligibility requirements.

9.2. The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent breach of material obligations whose breach jeopardizes the achievement of the purpose of the contract, or for the breach of duties whose fulfillment enables the proper execution of the contract in the first place and whose compliance the customer regularly trusts. In this case, however, the seller is liable only for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those specified in the preceding sentences.

9.4. The above limitations of liability shall not apply to injury to life, limb or health, to a defect after assuming a guarantee for the quality of the product and fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. As far as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


10. Storage of the contract text

10.1. The customer can print the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the right of revocation and the instructions for shipping costs and delivery and payment. If you have registered in our shop, you can see your order placed in your profile area. In addition, we save the contract text, but make it inaccessible on the internet.


11. Final provisions

11.1. Jurisdiction and place of performance is the seat of the seller, if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2. Contract language is German.11.3. European Commission Online Dispute Resolution (OS) platform for consumers: http://ec.europa.eu/consumers/odr/. We are unwilling and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

part B
Seminars and training

B.1) Scope, definitions
1.1 These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of Anna Reckmann (hereinafter "Organizer") apply to all contracts for participation in courses / seminars (hereinafter referred to as "Event") by a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the organizer regarding the events presented on the website of the organizer. Hereby the inclusion of own conditions of the customer is contradicted, unless it is agreed otherwise.
1.2 Entrepreneur in the sense of these terms and conditions is a natural or legal person or a legal partnership, which acts in the execution of a legal transaction in the exercise of their commercial or independent professional activity.
1.3 Consumers within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed.

B.2) Services of the organizer
2.1 The organizer provides its services through qualified, selected by him staff. The organizer may also use the services of third parties (subcontractors) who act on its behalf. Unless otherwise stated in the course description of the organizer, the customer has no right to choose a specific person to carry out the desired event.
2.2 The organizer performs his services with the utmost care and to the best of his knowledge and belief. A certain success owes the organizer but not. In particular, the organizer does not warrant that the customer will achieve a certain learning success or that the customer will achieve a specific performance goal. This is not least dependent on the personal commitment and will of the customer, on which the organizer has no influence.